Dental Hosted Telephony
Effortless communication is essential in dentistry. From appointment scheduling to patient follow-ups and emergency calls, your dental practice relies on a seamless phone system.
COLLABORATE TEAM WIDE, WITH EASE.
Feature-rich Unified Hosted Telephony, Built for Dental Practices.
Our Hosted Telephony solutions are designed specifically for dental practices, ensuring smooth, secure, and cost-effective communication for you, your team, and your patients.
Hosted Telephony, designed for dental practices
Improve your dental practice’s communication efficiency with a system designed to be tailored to your patient journey.
Cloud-based VoIP
Take advantage of a cloud-based phone system designed specifically for dental practices. Make and receive calls from any device, ensuring uninterrupted patient communication. Reduce operational costs with a subscription-based model, and improve efficiency with call routing and voicemail-to-email functions.
Streamlined Administration
Our intuitive control panel allows you to manage users, settings, and call features effortlessly. Whether adjusting call routing or adding new team members, our centralised management system simplifies your practice’s communication needs.
Versatility and Scalability
As your dental practice expands, your communication system should grow with you. Our Hosted Telephony solution scales seamlessly, ensuring reliable communication across multiple locations without disruption.
Integration of Data
Sync data across platforms to give your team real-time access to patient communications, appointment reminders, and essential practice information. Streamline workflows and improve operational efficiency.
CRM Integration
Our Hosted Telephony system integrates with leading dental management software, allowing smooth patient interactions, appointment reminders, and secure data handling. Connect your practice’s tools for an all-in-one communication experience.
Cost Savings
Reduce hardware costs with a cloud-based system that eliminates the need for expensive on-premise equipment. Enjoy enterprise-level communication features at an affordable price, with minimal maintenance requirements.
Contact Centre
Optimise patient interactions with intelligent call routing, real-time analytics, and scalable capacity. Ensure every patient call is answered promptly, reducing missed appointments and improving satisfaction.
Enhanced Mobility
Enable your dental staff to make and receive calls, access voicemails, and collaborate via messaging and video conferencing – on any device, from any location. Ensure your team remains connected, whether in the practice or on the go.
Increase Productivity
With smart call routing, real-time messaging, and conferencing features, your team can focus on delivering excellent patient care rather than dealing with communication issues.
Advanced Hosted Telephony features.
Explore key features of our Hosted Telephony offering that make it one of the most versatile and cost effective business communications solution you can buy.
Hunt Groups
Route calls to the right team member based on availability.
Call Queues
Minimise wait times by directing calls to the next available receptionist.
Time Diaries
Set up automated call handling based on business hours and holidays.
IVR Menus
Direct patient calls to the right department with automated options.
Call Forwarding
Redirect calls to designated team members or departments.
Call Screening
Filter out unwanted calls and prioritise patient inquiries.
Dial-by Extension
Allow callers to reach individual users from your primary business number by keying in the extension number.
Caller ID Routing
Customise call handling for VIP patients or frequent callers.
SIP Trunks
Configure SIP trunks to route calls to an on-site PBX while integrating key features from our solution.
Text-to-speech
Create custom audio files by typing your greetings and IVR prompts, and selecting a voice preference.
Wallboards and Reporting
Live or scheduled overviews of statistics including wait times, number of calls answered or abandoned.
Call Recording
Keep a secure record of patient interactions for training and compliance.
Voicemail
Ensure no message is missed with instant email notifications.
On-hold Playlists
Keep patients informed with custom messages while they wait.
Call Parking
Free up your line and let other users offer support by parking multiple calls instead of putting them on hold.
Call Monitoring
Support team members by listening to their calls, providing instructions, or taking control if required.
Shortcodes
Create instant commands for features such as call parking, call monitoring, and switching call routes.
Presence Settings
Keep track of your colleagues’ availability with a live display when they are available, or taking a call.
Integrate with the tools your business relies on
Our Hosted Telephony integrates effortlessly with leading dental practice management software, streamlining workflows and enhancing efficiency. Enjoy a truly connected dental practice.
Why choose DentalMSP for your Hosted Telephony?
We specialise in dental IT solutions, ensuring your telephony system is optimised for the unique needs of your practice. With years of experience in the industry, we provide, customised telephony solutions, ongoing support and training, and cost-effective plans designed to fit your practice’s budget and growth.
Our Hosted Telephony products
We collaborate with top-tier Hosted Telephony providers such as 8×8 and CallSwitch, allowing us to deliver the ideal solution for your business needs.
If you have a preference between these platforms, simply inform one of our specialists. If not, we’ll assess your specific requirements and tailor the system to suit your business perfectly.
CallSwitch One
The market-leading UCaaS platform, delivering a powerful suite of unified communications features that enable employees to work from anywhere, on any device– from office and remote workers, through to contact centre.
8×8 Communications™
8×8 is transforming the future of business communications. By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform.
Frequently asked questions about Hosted Telephony
Hosted Telephony, also known as cloud-based telephony, refers to a communication system where the hardware and infrastructure necessary for managing calls are hosted off-site in the cloud. This service allows businesses to access advanced telephony features and functionalities over the internet, offering scalability, flexibility, and cost-efficiency without the need for on-premises equipment. With Hosted Telephony, organisations can streamline their communications, enjoying enhanced mobility, easier management, and seamless integration with other business applications.
Hosted Telephony operates by leveraging cloud-based technology to manage communication services over the internet. It functions through a service provider’s infrastructure that stores and maintains the necessary hardware and software remotely.
When utilising Hosted Telephony, calls are transmitted as data packets over the internet rather than traditional phone lines. This technology allows businesses to access a wide range of telephony features, including voice calls, voicemail, conferencing, and more, all managed through an intuitive online interface. With Hosted Telephony, users can experience enhanced flexibility, scalability, and cost-effectiveness as the system adapts seamlessly to evolving business needs without the requirement for extensive on-site equipment.
Hosted Telephony offers numerous benefits for businesses seeking advanced communication solutions. By embracing Hosted Telephony, organisations can enjoy enhanced flexibility, scalability, and cost-efficiency in their
communication systems.
This technology allows seamless integration with various devices, enabling employees to stay connected from any location with internet access. Additionally, Hosted Telephony offers advanced features like call routing,
voicemail, conferencing, and analytics, empowering businesses to streamline operations and improve customer interactions.
With its scalable nature, Hosted Telephony accommodates business growth without the need for significant infrastructure changes, making it a reliable and future-proof solution for modern communication needs.
Given its reliance on internet connectivity, a strong and reliable connection is imperative to effectively support a hosted system. Insufficient connectivity may adversely affect call quality. However, in today’s business landscape, there is a wealth of dependable and dedicated services available. Therefore, there’s no need for businesses to tolerate subpar internet connections, as various reliable options exist to ensure seamless and high-quality communication experiences
