Managed IT Support Services
Providing 24/7 UK-based support, proactive monitoring, and tailored IT solutions to keep your dental practice running smoothly, securely, and efficiently.
MANAGED IT SERVICE DESK
Enhancing your practice with expert IT support.
At DentalMSP, we offer UK-based Managed IT Support designed to reduce costs, prevent downtime, and provide seamless technology solutions for dental practices. Our IT services allow your team to focus on patient care without disruptions from IT issues.
The DentalMSP IT Service Desk is dedicated to enhancing user experience, minimising frustrations, and alleviating the pressure on your team. We ensure your practice benefits from secure, efficient remote access, allowing flexibility in operations and enabling smooth workflows. With tailored IT support, we help dental teams navigate staffing challenges and economic uncertainties while optimising operational efficiency.
Rest assured that your practice is in expert hands with DentalMSP. Our IT Service Desk keeps your systems running, ensuring that your staff can work efficiently while we focus on delivering real value.
Rapid response.
Our average response time for IT support requests is just nine minutes.
Automated solutions.
36% of IT issues are resolved through automation, reducing downtime.
First contact resolution.
85% of all cases are resolved on the first contact, ensuring quick fixes.
OUR PLANS
Choose a plan that suits you.
Finding the right IT support is crucial for any dental practice. That’s why we offer a range of flexible plans tailored to your needs.
Whether you’re looking for fundamental support with our Core plan, more extensive coverage with our Advanced plan, or a fully comprehensive service with our Complete plan, we’ve got you covered.
Each plan provides proactive support to keep your dental systems running efficiently and securely, allowing you to focus on delivering excellent patient care.
Fast resolution.
Our IT Service Desk prioritises first-contact resolution, ensuring that your dental practice gets the support it needs without unnecessary delays. Whether it’s software troubleshooting, network issues, or security concerns, our responsive team is available when you need us.
Cost effective.
Outsourcing your IT support to DentalMSP helps reduce costs while improving efficiency. Our team provides second-line support at the first point of contact, meaning fewer disruptions for your staff and a smoother experience for your patients.
Focus on your patients.
We know that running a dental practice means juggling multiple responsibilities. Our IT support is designed to streamline operations, enhance security, and improve overall system performance – so you can focus on delivering the best care to your patients.
SERVICE LEVEL AGREEMENTS.
Going beyond SLAs.
We don’t just meet Service Level Agreements (SLAs); we go beyond them. Our Experience Level Agreements (XLAs) focus on user satisfaction and real-time feedback to ensure that IT services align with the needs of your practice.
How Do We Achieve This?
- User feedback integration – Our satisfaction tracking system provides real-time insights into your team’s IT experience.
- Proactive monitoring – We identify and resolve potential issues before they impact your practice.
- Dedicated support – A dedicated Customer Experience Manager (CXM) ensures continuous improvement in service quality.
Proactive support and user satisfaction.
We don’t just resolve issues – we ensure your team is happy with the support they receive. A simple one-click feedback system in our ticketing process helps us track and improve user satisfaction, so your practice always gets the best service.
Building strong IT relationships.
We take a hands on approach to IT support, providing in-person introductions and regular check-ins. We understand that unresolved IT issues can disrupt your workflow, so we make it easy for your staff to report problems and get fast solutions.
Experience manager.
Every dental practice we support benefits from a dedicated IT Experience Manager, ensuring that your needs are met before and after service implementation. We’re committed to building long-term relationships and providing IT solutions that grow with your practice.
OUR IT SERVICE DESK
Taking your support to the next level.
Unlock superior IT support with DentalMSP, where adaptability, security, and efficiency come together to elevate your dental practice.
Choose what to outsource.
Every dental practice is different, which is why we offer customisable IT support. Whether you need full IT management or specific services like cybersecurity, data backup, or software support, we provide solutions that fit your needs.
Tailored to you.
If something goes wrong or your team needs IT assistance, our dedicated service desk is available 24/7. We ensure quick resolutions, reducing downtime so you can continue running your dental practice smoothly.
Proactive IT monitoring.
Our IT engineers focus on first-contact resolution and high-quality service, addressing potential issues before they impact your operations. We actively monitor your systems to prevent disruptions and keep your practice running efficiently.
Transparent reporting and smarter IT decisions.
With clear, real-time reporting, you gain full visibility into your IT support performance. This allows you to make informed IT investments that enhance security, efficiency, and patient data protection.
OUR SERVICES FOR YOU.
Learn more today.
Our support plans
Finding the right IT support is crucial for your dental practice. Click below to learn more about our plans and how we can tailor them to your needs.
Cyber Essentials certification.
Demonstrate your commitment to cybersecurity. DentalMSP guides you through the certification process to secure your practice.
Going beyond SLA’s
We don’t just measure response times – we focus on the overall IT experience for your dental team.
